After-sales Services

Our company has a well-trained after-sales service team. According to the after-sales service commitment, we are to provide customers with high-quality and efficient services, including product installation, technical guidance for commissioning, technical training for users and all technical support services required in products maintenance.

1. During the "three guarantees" period (within12 months), our company provides the following after-sales (technical) services free of charge:

(1) Regularly organizes remote training for users on equipment installation, commissioning, operation and maintenance technology according to users’ requirements;

(2) Provides users with detailed product manuals and other technical documents stipulated in the contract;

(3) Once receiving the user’s complaint on the quality of products, we will response immediately within 12 hours, and provide free replacement parts with free shipping and free training during the three guarantees period of products;

(4) Provides a follow-up technical support system for users, and the software is to be upgraded free within 12 months;

(5) Regularly keeps track of users’ feedback on the quality of products once or twice a year. Users' opinions and suggestions on products and services are precious for us to improve our work and the supply of spare parts.

2. Even beyond the product "three guarantees" period, our factory will continue to provide our users with timely and satisfactory technical advice and related services, be responsible for the lifelong maintenance of the products, and ensure the supply of consumables and spare parts required for product use and maintenance. For the replacement and repair, the fee charged will be only the cost of replacement and repairing parts.

3. We will provide free lifelong return-to-factory calibration service and provide its factory calibration reports.